NEW: SNAP/TANF EBT Card New Lock/Unlock Feature

Indiana has been seeing EBT cards being used fraudulently via cyber theft for some time. To combat the issue, FSSA has implemented a card lock/unlock feature for EBT cards. EBT cardholders can lock the card when they are not using it, helping them to protect their benefits from unauthorized use. This function is accessed via the ConnectEBT website. This is an EBT card function, therefore the DFR customer service number cannot answer questions about this new feature. Instructions for use are below.

Please share this information via any channels you may use for communicating with EBT clients (SNAP or TANF)!

Instructions to Lock/Unlock your EBT card:

To lock your card:

·      Go to www.connectebt.com/inebtclient

·      Create an account if you do not have one, OR, log in with your user ID and Password

·      Click on “Lock/Unlock” within the portal

·      Select “lock my card everywhere” or “lock my card outside of Indiana” then click SUBMIT

 To unlock your card: 

·      Follow the log in steps above

·      Click on “Lock/Unlock” within the portal

·      Select “unlock my card”